Shipping policy

Thank you for visiting and shopping at [Crystal Amara]. Following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

  • All orders are processed within [1-3] business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

  • Note: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

Shipping Method Estimated Delivery Time Shipping Cost
Standard Shipping [5-12] business days [$4.99 / Free for orders over $50]
Expedited Shipping [3-5] business days [$12.99]

  • Disclaimer: Delivery delays can occasionally occur due to customs clearance, carrier delays, or severe weather conditions.

3. Shipment Confirmation & Order Tracking

  • Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s).

  • The tracking information will be active within [24-48] hours. You can track your package directly through the link provided in the email or on our store's tracking page.

4. Customs, Duties, and Taxes

  •  is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages & Lost Packages

  • If you received your order damaged, or if your package is lost in transit, please contact our Live Chat Support or visit our [Contact Us] page immediately.

  • Please save all packaging materials and damaged goods before filing a claim, as we may need photo evidence to assist you with a replacement or refund.

6. Wrong Address Disclaimer

  • It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a very small window to correct an incorrect shipping address.

  • Please contact our Live Chat Support immediately if you believe you have provided an incorrect shipping address.