Refund policy

1. Returns

  • Return Window: You have [30] calendar days to return an item from the date you received it.

  • Eligibility: To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

  • Non-Returnable Items: Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products, intimate apparel).

2. How to Initiate a Return

  1. Contact our Live Chat Support on our website or visit our [Contact Us] page with your order number and the reason for the return.

  2. If your return is accepted, we will send you instructions on how and where to send your package.

  3. Note: Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping Fees

  • Defective or Wrong Items: If the return is due to our error (e.g., you received an incorrect or defective item), we will provide a prepaid shipping label, and return shipping is completely free.

  • Customer Preference: If you are returning an item due to a change of mind, size preference, or remorse, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

4. Refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

     

  • If your return is approved, we will initiate a refund to your original method of payment (e.g., credit card, PayPal).

     

  • You will receive the credit within a certain amount of days, depending on your card issuer's policies (usually [5-10] business days).

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Contact Us

If you have any questions on how to return your item to us, you can reach us via:

  • Live Chat: Click the chat icon at the bottom right corner of our store.